Airport Taxi Guide for Senior Travelers

If you're a senior traveler — or booking a ride for an elderly parent or relative — this guide is for you. You don't need a smartphone. You don't need to download an app. You don't need to create an account or enter a credit card online. All you need is a phone call.

Why a Flat Rate Taxi is the Best Option for Seniors

1. No App or Smartphone Required

Uber and Lyft require you to download an app, create an account, add a credit card, and navigate a phone interface every time you need a ride. Our service requires none of that. Call once, and your ride is booked.

2. You Know Your Driver Before They Arrive

24 hours before your pickup, you receive a text message with your driver's full name, vehicle make and model, and license plate number. You can verify who is at your door before you open it — a critical safety feature for any traveler.

3. Door-to-Door Service — We Carry Your Bags

Your driver comes to your front door, helps you with your luggage, and walks you to the vehicle. On your return, they meet you at baggage claim and assist you to the car. You don't walk to a corner, wait at a curb, or haul bags across a parking lot.

4. No Confusing Pricing — You Know the Cost Upfront

We give you a flat price when you book. That price never changes — no meters, no surge pricing, no "the fare was higher than expected." You always know exactly what you'll pay, confirmed before you hang up the phone.

5. Pay the Driver Directly — Cash is Fine

You don't need a credit card or a digital wallet. Cash is perfectly fine. If you prefer to pay by card, Venmo, or Zelle, those are also accepted. Payment goes directly to your driver at the end of the ride.

How to Book by Phone — Step by Step

1. Call (224) 421-0183 — available 24/7, any time of day or night
2. Tell us your pickup address — your home address or wherever you need to be picked up
3. Tell us your flight date and time — we'll calculate the right pickup time for you
4. Tell us which airport — O'Hare (ORD) or Midway (MDW)
5. Give us your phone number — so we can text your driver info the day before
6. Confirm your price — we quote your exact flat rate on the call

That's it. The whole call takes about 2 minutes. You'll receive a confirmation text shortly after.

What Happens the Day of Your Pickup

• 24 hours before: You receive a text with your driver's name, car, and plate number
• 1 hour before: A reminder text confirming your driver is on the way
• On arrival: Your driver knocks on your door or calls your number
• At the airport: Your driver drops you directly at your terminal's departure doors

Returning Home from the Airport

For airport pickups (flying home), we track your flight in real time. If your flight is delayed, your driver automatically adjusts their arrival — no need to call us or update anything. When you land:

• Your driver meets you in the baggage claim area
• They hold a sign with your name
• They help carry your bags to the vehicle
• You ride home to your front door

Accessibility & Special Needs

If you or your traveling companion needs extra assistance, please mention it when you call. We can:

• Ensure extra time for loading and boarding
• Arrange a vehicle with easier entry (SUV vs. sedan)
• Note any medical equipment such as walkers, canes, or portable oxygen
• Arrange for the driver to assist inside the terminal if needed

We can't accommodate motorized wheelchairs in all vehicles, but please call and we'll do our best to find the right option.

What You Should Know About O'Hare & Midway for Seniors

• Both airports offer free wheelchair assistance inside the terminal — request it when checking in with your airline
• O'Hare is a large airport — give yourself extra time after security for the gate walk
• TSA PreCheck significantly reduces stress at security — the line is almost always shorter and faster
• All O'Hare terminals have seating throughout and are fully accessible