Using this website
By using chicagoairporttaxiride.com, you agree to use it lawfully and not to interfere with its operation, submit false information, attempt unauthorized access, or use automated means to send spam or scrape protected areas. Information on the site is offered for general service and pricing information and may be corrected or updated.
A booking request is not a confirmed ride
Submitting the form, calling, texting or emailing us creates a booking request; it does not itself create a reservation, contract of carriage or guaranteed vehicle. A ride is confirmed only when dispatch communicates acceptance and confirms the relevant details, including availability, pickup point, date and time, vehicle, and final fare.
Published fares and additional charges
Prices displayed on this website are published base fares for the routes and vehicle types stated. A final fare may depend on the exact pickup or drop-off location, vehicle requested, passenger and luggage requirements, timing, waiting time, tolls or airport requirements, car seats, and any clearly disclosed late-night or holiday service fee. We do not use demand-based surge pricing. Before accepting a request, dispatch will communicate the fare and any applicable extras.
Published rates and availability may require advance notice. If a stated route, vehicle or time cannot be accommodated, dispatch may offer an alternative or decline the request.
Changes, cancellations and no-shows
Please contact dispatch as soon as possible to change or cancel a confirmed ride. Any cancellation, late-cancellation, wait-time or no-show charge must be disclosed by dispatch before the ride is confirmed or incurred. Because policies vary by route, vehicle and time, the confirmation message for your ride controls if it states a specific policy.
Passenger responsibilities
- Provide accurate contact, pickup, flight and passenger information, and notify dispatch promptly if plans change.
- Request child seats, accessible service, oversized-luggage accommodation or special vehicle needs before confirmation.
- Follow driver safety instructions and applicable airport or pickup-area rules.
- Do not send payment-card details through the website, email or text unless dispatch gives you a secure, approved method.
Flight and travel information
Flight numbers and terminal details help dispatch plan airport pickup. They do not replace your responsibility to maintain a working phone, follow pickup instructions, and promptly tell us about changes. Airport operations, weather, traffic, security procedures and airline schedules can affect travel time and pickup arrangements.
Payments and disputes
This website does not take payment for a ride. Payment method and timing must be confirmed with dispatch or the driver before service. If you have a question about a fare or service, contact dispatch promptly at (224) 421-0183 so it can be reviewed.
Disclaimers and liability
To the extent permitted by applicable law, this website is provided as-is and without warranties that it will always be available, complete or error-free. Nothing in these terms limits rights that cannot lawfully be limited. These terms do not waive a passenger’s rights under applicable transportation, consumer-protection or insurance laws.
Privacy, changes and contact
Your use of the booking form is also governed by the Privacy Policy. We may update these terms when practices or legal requirements change. For a booking, cancellation or terms question, call (224) 421-0183 or use the contact page.