What we collect
When you ask us to book a ride, we may collect your name if you provide it, phone number, email address, pickup or drop-off city, airport, requested date and time, passenger count, flight or terminal details, and the page from which you submitted the request. We also receive ordinary technical information generated by website use, such as browser and device data collected through analytics tools.
How we use booking information
- To review, price, confirm, schedule and support your requested ride.
- To contact you by phone, text or email about the booking request you submitted.
- To send relevant driver, vehicle, pickup or service updates when a ride is confirmed.
- To prevent spam, misuse and fraud; maintain booking records; and improve the site and service.
Submitting a booking request does not enroll you in unrelated marketing messages. If we ever offer marketing by text or email, we will ask separately where consent is required.
When we share information
We share booking details only as needed to operate the requested service: with dispatch personnel, the driver or transportation provider assigned to a confirmed ride, and vendors that help us operate booking communications or website hosting. We may also disclose information when required by law or to protect safety, rights or property. We do not sell booking-request personal information.
How long we keep it
We keep booking and communication records for only as long as reasonably necessary for the purposes above, including service administration, legal obligations, dispute resolution and recordkeeping. The retention period may differ by record type.
Security
We use reasonable administrative and technical measures designed to protect booking information. No internet transmission or storage method is completely secure, so please do not send payment-card numbers, government IDs, passwords or other highly sensitive information through the booking form, email or text.
Your choices and requests
You may ask about the personal information connected to a booking request, request correction of inaccurate details, or ask us to delete information when we do not need to keep it. To make a request, call (224) 421-0183 or use the contact page. We may need to verify your identity before acting on a request.
Children and policy changes
This site is not directed to children under 13, and we do not knowingly collect their information through the website. We may update this policy when our practices or legal requirements change. The updated version will show a new effective date on this page.
Contact
For a privacy question or request, call (224) 421-0183 or use our contact page. For booking terms, see the Terms & Conditions.