Booking FAQ
The important details to know before requesting an airport ride.
Enter your city and choose O'Hare or Midway on the home page. The site shows the published sedan base fare before it asks for your contact information. You can also browse the full fare list or call dispatch.
No. It is a booking request. Dispatch contacts you to confirm availability, the exact pickup point, requested vehicle, final fare and ride details before a ride is scheduled.
Published prices are base sedan fares. The final fare can depend on the exact address, vehicle size, passenger or luggage needs, car seats, waiting time and any clearly disclosed late-night or holiday service fee. Dispatch explains applicable extras before confirmation.
We do not use demand-based surge pricing. A late-night or holiday service fee may apply in some cases, and if it does, dispatch must disclose it before you accept the ride.
Call dispatch as soon as possible. Provide your flight number for airport pickups so the team can coordinate, but keep your phone available and follow the pickup instructions you receive. Change and cancellation terms are confirmed for the specific ride.
The website does not take payment. Confirm payment method and timing directly with dispatch or the driver before the ride. Do not send payment-card numbers through the website form, email or text.
Yes—tell dispatch before the booking is confirmed. Vehicle and equipment availability must be checked in advance, especially for larger groups, luggage and child-seat requests.
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